Mastering Communication: Dealing with Difficult Telephone Calls (Communities - Education)
Item ID 4275419 in Category: Communities - Education
Mastering Communication: Dealing with Difficult Telephone Calls | |
Dealing with difficult telephone calls training helps employees handle challenging or emotional conversations with professionalism and confidence. The course covers active listening, empathy, tone control, and techniques to defuse tension while maintaining excellent customer service. By developing these skills, participants learn to manage stressful calls calmly, protect their wellbeing, and ensure positive outcomes for both the caller and the organisation.  | |
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| Target Prov.: All Provinces Target City : All Cities Last Update : Nov 08, 2025 6:22 AM Number of Views: 62 | Item Owner : david Contact Email: (None) Contact Phone: (None) |
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2025-11-18 (0.386 sec)