Bilingual Customer Service Representative (English/Spanish) (Jobs - Full Time Jobs)
Ad ID 58047 in Category: Jobs - Full Time Jobs
Bilingual Customer Service Representative (English/Spanish) | |
Overview: Seeking a full time bilingual customer service representative who is responsible for providing accurate and timely assistance. Main Job Responsibilities Include: • Demonstrates strong communication skills both written and verbal (English/Spanish) • Is self-motivated, flexible, and able to work effectively with minimal supervision and direction • Provides customer service at a level consistent with the service level targets established at One Contact Inc (currently Quality Scores of 80% or greater) • While working within the established parameters set out by Coaches and management; provides optimum customer service to our clients and end users of One Contact products and services. • Provides customer service for all of One Contact products and services according to the instructions of his/her supervisor • Inbound customer inquires, applications and investigations to be handled professionally and accurately with as little error as possible (attention to detail) • Remains customer focused, with the ability to make decisions and resolve problems independently • Remains calm and focused on meeting customer needs in confrontational situations • Demonstrates decision-making and judgment skills • Demonstrates a level of PC literacy consistent with job requirements • Demonstrates knowledge of call centre terminology and management practices • Works according to the schedule prepared by call centre management and demonstrates the ability to work in a 24/7 work environment • Performs any tasks related or initiated by coaches and/or management of One Contact Inc. • Conducts his/herself in a professional manner consistent with maintaining a productive and comfortable working environment for all One Contact personnel Required Qualifications: • High School diploma (required) • Fluent in English and French (written and/or verbal) • Punctuality is mandatory • Prior customer service experience is preferred but not required • Interpersonal skills • Attention to detail • Team player • Problem solving skills Interested and qualified individuals are invited to apply directly online with a covering letter detailing their qualifications for this role, along with a copy of their resume (Word format preferred). jobs@onecontactinc.ca | |
| Related Link: Click Here (0 hit) Target Prov.: Ontario Target City: Toronto/GTA Last Update: May 27, 2008 04:36:54 PM EDT | Ad Owner Name: Christina Contact Phone: 416 987-7125 Contact Email: www.jobs@onecontactinc.ca Number of Views: 29 |
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