Customer Service Representative (Jobs - Full Time Jobs)
Ad ID 56096 in Category: Jobs - Full Time Jobs
Customer Service Representative | |
If you have always wanted to work in a dynamic, upbeat, team environment and are a highly motivated, customer service focused individual with natural technical or mechanical skills, then this is the job for you! We are recruiting individuals to work in our new state of the art Call Centre facility in Scarborough. We are recruiting individuals with excellent communication skills (written/ oral) working in a customer service/sales environment. Full training is provided. Responsibilities: Provides customer service at a level consistent with the service level targets established at One Contact Inc (currently Quality Scores of 80% or greater) While working within the established parameters set out by Coaches and management, provides optimum customer service to our clients and end users of One Contact products and services. Provides customer service for all of One Contact products and services according to the instructions of his/her supervisor Remains customer focused, with the ability to make decisions and resolve problems independently Demonstrates strong communication skills both written and verbal Remains calm and focused on meeting customer needs in confrontational situations Demonstrates decision-making and judgment skills Is self-motivated, flexible, and able to work effectively with minimal supervision and direction Demonstrates a level of PC literacy consistent with job requirements Demonstrates knowledge of call centre terminology and management practices Works according to the schedule prepared by call centre management and demonstrates the ability to work in a 24/7 work environment Performs any tasks related or initiated by coaches and/or management of One Contact Inc. Conducts his/herself in a professional manner consistent with maintaining a productive and comfortable working environment for all One Contact personnel Interested and qualified individuals are invited to apply directly online with a covering letter detailing their qualifications for this role, along with a copy of their resume (Word format preferred). jobs@onecontactinc.ca | |
| Related Link: Click Here (0 hit) Target Prov.: Ontario Target City: Scarborough Last Update: May 16, 2008 03:23:30 PM EDT | Ad Owner Name: Christina Contact Phone: 416 987 7125 Contact Email: jobs@onecontactinc.ca Number of Views: 39 |
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